My chats, files or subscription are gone

Almost always this means you are signed in to a different account than usual

1. Open Settings → Account and check the Email shown there
2. If it is not the address you normally use, sign out and sign in with the right one. Try each address you own, with Google and with a password
3. If you used Air9 before signing up, those chats were on that browser as a guest. Open Air9 in the same browser and sign in there to bring them into your account

Also worth a look:

• Deleted chats and files wait in the Bin in Files for 30 days
• Your plan and its end date are in Settings → Plan and credits

Still missing? Open Contact support and tell us:

• The email address of the account, and any other address you may have used
• What is missing: the titles of chats or names of files, and roughly when you last saw them
• For a subscription: the date of the payment and the receipt or the last four digits of the card

These details let us find the right account quickly