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Getting started

What is Air9 and where do I start?Can I try Air9 without an account?Is there a mobile or desktop app?How do I contact support or report a bug?

Chat and AI

What can the AI do?What can I ask the AI?Which files can the AI read?Where do files from my chats go?What is Extra smart mode?Can the AI create or edit images?How do I make the AI remember or forget something?How do I start a private chat?Can I edit a message or get a different answer?How do I find, organise or delete chats?How do I share a chat?How do I see what the AI did, and can I trust it?How do I connect my email, Notion or other services?Can I talk instead of typing?What are skills?

Files

How do I upload files?What are the special folders and files in Files?Where did my file go?How does file search work?Can I get a deleted file back?How do I restore an earlier version of a file?My storage is full. What can I do?How do I move, copy or download files?

Sheets and Docs

Can I open my Word and Excel files?How do I download a document as PDF, Word or Excel?Do I need to save my work?Can several people work on a file at once?How do I use AI in a document or spreadsheet?What can I do in Spreadsheets?What can I do in Docs?Can I edit presentations and PDFs?

Plans and limits

What is the difference between Free and Premium?How does Premium billing work?I have used today's AI allowance. What now?What are credits and how do I get them?How do I get more storage?

Account and privacy

How do accounts and sign-in methods work?My chats, files or subscription are gone I forgot my password How do I change my name, email, password or avatar?How do I delete my account?Is my data used to train AI?How do I download all my data?

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