Account and privacy
How do I download all my data?
Your data comes in two parts
Files and chats, from Files:
- Right-click a folder and choose Download to get it as a ZIP file, or Compress to ZIP to keep the ZIP in Files
- Click a ZIP, RAR, 7z or TAR archive to look inside it or unpack it into a folder next to the archive
- Your chats are in Home → Chats. Every chat folder has the conversation as a text file (chat.md) plus its uploads and generated files
- Documents and spreadsheets are normal .docx and .xlsx files that open in Word and Excel
- One ZIP holds up to 1 GB or 5 000 items, so download bigger folders in parts
Account data, from Settings → Account → Download account data:
- Your profile and settings
- What the AI remembers across chats, and your own skills
- Plan, orders and credit history
- Support tickets
- Connected services, privacy choices, sign-in sessions and the emails Air9 sent you
It downloads as one JSON file that any text editor can open
