Air9

Refund Policy

Effective 11 October 2026

This Refund Policy explains when payments for Air9 are refunded and how to ask. It forms part of our Terms of Service. Where this policy gives you more than the Terms, this policy applies. Nothing in this policy limits rights you have under the law of the country where you live.

1. Who you buy from

1.1. Air9 is operated by Lekt Software OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117.

1.2. Lekt Software OÜ is the seller on your invoice. Payments are processed by Stripe, which charges your payment method on our behalf and returns refunds the same way. VAT and other taxes are applied as shown at checkout.

1.3. Ask us for a refund. Where the law gives you a right to a refund, such as the right of withdrawal in section 3, we honour it as described there. In all other cases we decide under this policy. Either way the money is returned through Stripe.

2. What you can buy

2.1.

Premium subscription. A monthly plan that renews automatically on the same date each month until you cancel. Cancelling stops future charges; Premium stays active until the end of the paid month.

2.2.

Extra credits. A one-time purchase of credits that do not expire while your account exists.

2.3.

Extra storage. Bought with credits, not with money, so it is outside this policy.

All prices are shown before you pay, in US dollars or euro depending on your country. The amount you pay includes or excludes tax as shown at checkout. Renewals are charged in the same currency as your first payment and do not change with exchange rates.

3. If you live in the European Economic Area or the United Kingdom

3.1. As a consumer you have the right to withdraw from a purchase within 14 days of the day you made it, without giving a reason.

3.2. Air9 is a digital service that starts immediately. By completing a purchase you ask us to begin right away and acknowledge that, once you have used what you bought, you lose the right to withdraw in respect of what you used.

3.3. What this means in practice:

  • Premium, first purchase. Withdraw within 14 days and you receive the price paid less a part proportionate to the benefits used, as set out in section 4.7 of the Terms. If you have not used Premium benefits at all, you receive a full refund
  • Extra credits. Withdraw within 14 days and you receive the price of the credits you have not spent. Spent credits cannot be refunded
  • Renewals. The 14-day right applies to your first purchase of a subscription, not to each renewal. See section 5 for renewals

3.4. To withdraw, email hello@lekt.ai before the 14 days end. You may use the model withdrawal form below, but you do not have to; any clear statement that you withdraw is enough. We confirm receipt by email without delay.

3.5. Model withdrawal form:

To Lekt Software OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, hello@lekt.ai

I hereby give notice that I withdraw from my contract for the following service: [Premium subscription / extra credits]

Ordered on: [date]

Account email: [email]

Name of consumer: [name]

Address of consumer: [address]

Date: [date]

3.6. We refund the amount due under section 3.3 within 14 days of the day we receive your withdrawal, using the payment method you used for the purchase, at no cost to you. Section 8 applies to all other refunds.

4. If you live anywhere else, including the United States

4.1. The law does not give you a general right to a refund for digital services, and section 4.8 of the Terms says purchases are non-refundable. We still want you to be happy with Air9, so:

  • Premium, first purchase. If you ask within 14 days of your first payment and have made little or no use of Premium benefits, we refund it
  • Extra credits. If you ask within 14 days and have spent none of them, we refund them
  • Something went wrong. If a fault on our side stopped you from using what you paid for, tell us. We may, at our discretion and depending on the specific case, refund the affected period or purchase or add equivalent credits. This is not guaranteed

4.2. Beyond that, refunds are at our discretion and we do not promise one. We look at each request individually.

5. Renewals

5.1. We email an invoice for every charge. You can see your next renewal date and cancel at any time in Settings, Plan and credits.

5.2. If a subscription renews that you meant to cancel, ask within 7 days of the charge. If you have not used Premium benefits since the renewal, we refund the charge and end the subscription.

6. When we end or change something

6.1. If we end your paid plan for a reason other than your breach of the Terms, we refund the unused part of the current billing period pro rata (section 1.13 of the Terms).

6.2. If we change the Terms or the price in a way you do not accept and you cancel before the change takes effect, we refund any prepaid amount for the unused period (sections 1.8 and 4.3 of the Terms).

6.3. If we end your plan because you materially breached the Terms, no refund is due (section 1.12 of the Terms).

7. What is not refunded

  • Credits you have spent, and monthly credits included in Premium
  • Extra storage, which is bought with credits
  • The remainder of a month after you cancel: Premium stays active until the end of that month instead
  • Complimentary benefits such as promotional plans, referral rewards and weekly credits, which have no cash value

8. How refunds are paid

8.1. Refunds under section 3 are made within the time stated there. Other refunds that we approve are returned through Stripe to the payment method used for the purchase, usually within 5 to 10 business days of approval. The refund is made in the currency you were charged in and includes the tax that was charged. We cannot compensate for exchange rate differences or bank fees.

8.2. When a purchase is refunded, the benefits it paid for end: a refunded Premium payment ends the plan and a refunded credit purchase removes the refunded credits from your balance.

9. Disputes with your bank

If you believe a charge is wrong, please contact us first; we resolve almost everything within a few business days. Opening a chargeback for a payment that was correctly made, or for which you have already been refunded, may lead to the suspension of your account while the dispute is examined.

10. Changes to this policy

We may update this policy. We will post the new version here with a new effective date, and where a change reduces your rights we will tell you by email at least 30 days in advance.

11. Contact